Your shipping costs will be calculated in your shopping cart at the time of check out and before you confirm your order. All orders will ship from Marietta, GA within 48 business hours from the time your order is confirmed. The default shipping option is USPS First Class Mail, which will take 7-10 business days to arrive, after being shipped. This is no guarantee for a date specific arrival.
If you require a faster shipping option, we also offer UPS Services. Please contact our Customer Service department at 866-397-5563 to determine arrival date and cost. Shipping fees will not be credited based on the consumer’s assumption as to when the order will arrive.
Returns/Exchange Policy
Exchanges
If
you need to exchange a product that you ordered from us please contact
us via our toll-free telephone number to work out the exchange -
without any hassles or headaches.
Returns
In
the event that a return is the result of an error of our company, or
website - we will issue a full credit and call tag or return label for
pickup of the parts to be returned to our facility. Within 3 days of
receipt of your shipment, you may request to return any of the
following items for a refund:
Any item that has been unopened.
Any item received with missing parts or components
Any item that is defective or damaged
Any other item in new condition with original packaging and accessories
Freight must be prepaid to return destination; we will not accept COD shipments.
Return Procedure
A
Return Authorization Number (RA) is required for any return. To request
a Return Authorization Number you may call our Returns Dept at our
toll-free telephone number listed above (Mon-Fri) from 8:30am-5:30pm
(EST).
Any package returned without a Return Authorization Number (RA) will not be accepted or credited.
Once
you have received your Return Authorization Number - place this number
clearly on two sides of the exterior of your box that you are returning
to us (the RA number is used to reconcile the package that you are
sending to us with your claim). Please indicate the reason for your
return of the product inside the box with the part to be returned.
Include the packing slip and wrap the package securely.
If you do
not have your packing slip, please indicate the order number or the
e-mail address and name of person who placed the order, along with the
reason for your return on a separate piece of paper, and send the
package the address below.
Refused items or item returned without prior notice will be subject to a 20% restocking fee.
Refunds And Restocking Fees
Please
note: a 15% re-stocking fee will be applied to any return that is not
an error of our company or website. We will refund to the original
purchaser, less a 15% restocking fee, for most items if returned with
the original box, packaging, all manuals and accessories within 14 days
of receipt.
Proof of purchase is required for all refunds or
exchanges and merchandise must be in new condition, including the
original box, packaging, all manuals and accessories. The value of
missing items and/or damaged items will be deducted from the credit
amount of a return.
Shipping/Handling costs are not refundable. It
is the original purchaser’s responsibility to ensure that returns are
adequately packaged, insured, and tracked. All shipping costs are the
responsibility of you the customer. We will notify you via e-mail of
your refund once we have received and processed the returned item. You
can expect a refund within 14 business days of our receipt of the
product in question. Refunds will be in the same form previously
accepted for payment.
